FAQ

Product Information

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What are freeze dried pet treats?

Freeze dried treats are made by removing moisture from raw ingredients through a process that preserves nutrients, flavour, and aroma. This method creates a lightweight, shelf-stable product that retains the benefits of raw feeding, including high protein content, essential vitamins and minerals, and naturally healthy fats. They support your pet’s overall health, including strong muscles, a shiny coat, and good digestion without the need for refrigeration.

What ingredients do you use?

We use fresh, human-grade ingredients, sourcing locally from BC farmers whenever possible. For certain proteins or specialty items, we may source internationally to ensure the highest quality and ethical standards. All of our treats are made without fillers, additives, or preservatives, so you can feel confident knowing your pet is enjoying a wholesome, single-ingredient snack.

How should I store the treats?

Keep sealed in a cool, dry place away from sunlight. Reseal after opening to maintain freshness. For best quality, use within one month of opening.

Are your treats suitable for all pets?

Our treats are designed for dogs and cats. However, always supervise your pet during feeding and ensure they have access to fresh water. If your pet has specific dietary needs or health concerns, consult your veterinarian before introducing new treats.

How much should I feed?

Treats should constitute no more than 10% of your pet's daily caloric intake. Adjust the amount based on your pet's size, age, and activity level.

Ordering & Shipping

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Do you offer shipping?

We ship across Canada via Canada Post. Shipping fees vary based on location:

  • Orders over $150: Free shipping across Canada
  • Orders over $75: Subsidized flat rate of $15
  • Greater Vancouver area: Free local delivery for orders over $75

Please note that we are not responsible for lost or stolen packages once they leave our facility.

Can I pick up my order?

In-person pick-up is available in select locations. Please contact us to arrange a convenient pick-up time.

How do I place an order?

Visit our online store, select your desired products, and proceed to checkout. For assistance or special requests, please contact us at info@mokastreats.ca.

How long does it take to process my order?

All orders are carefully prepared in small batches to ensure maximum freshness, quality, and safety. This approach also helps prevent cross-contamination between different proteins. Please allow 4–6 business days for us to process your order.

Once your order has been shipped, delivery times will depend on your chosen shipping method. If you have any special requests or need to rush your order, please email us with your order number at info@mokastreats.ca.

Policies & Support

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What is your return and exchange policy?

Due to health and safety reasons, all food products are final sale and non-exchangeable. If you believe you received a defective product, please contact us at info@mokastreats.ca.

Do you offer wholesale opportunities?

We offer wholesale opportunities for retailers and pet businesses. If you’re interested in carrying our freeze dried treats, please reach out to us at info@mokastreats.ca with your business details, location, and the products you’re interested in. We’ll provide pricing, minimum order requirements, and guide you through the application process.